I did 2 Auto Loan QA Check List for customer who applied for new car. The first check list was without any mistake and also the calculation. The second list without any mistake but I found small mistake that the staff did it in the ratio then, he corrects it. I learnt from my mistake and also am trying to do this list to find mistakes that the employees did it. In this day, i didn’t do more because Ms. Mona’s happy birthday so the employees were preparing her birthday party in our department “Credit and Collection”.
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